House Doctors Featured in Washington Business Journal

The Washington Business Journal just published an article about franchisee Hugh Sutherland of House Doctors in Alexandria, VA. The article discusses why Hugh decided to start his own professional handyman service, House Doctors, which was a result of a lack of professionalism of handyman services in his market. Now, Hugh’s business has grown substantially since he started, expecting about a 25% sales increasing this year, where he has successfully created and provided a professional handyman service in his region. Check out the full article here.

House Doctors of Northern Virginia takes regular pulse of the region’s home improvement sector
by Tierney Plumb

Hugh Sutherland went from horror story to problem solver with his home repair and improvement business, which expects a 25 percent jump in revenue this year. The key, he says, is being extra choosy when it comes to hiring.

Hugh Sutherland used to hire handymen to work on his rental properties in Alexandria, Charlottesville, Va., and the Outer Banks, N.C.

One handyman he hired to pour a concrete slab showed up a week and a half late. Others were completely unresponsive. “They were terrible. They wouldn’t show up on time or return phone calls,” he says. “It was a bunch of ‘Chuck in a truck’ guys. I just sort of tolerated it and put up with it.”

Until, that is, he opened up his own home repair franchise. Fed up with the poor service, Sutherland, president and founder of ...

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